F.A.Q

Lulu Dharma will accept items for exchange or store credit within 30 days of receiving shipment, less shipping costs. Item(s) must be returned in new and original condition. All sale items are final sale and non-returnable. Exchanges will be subject to shipping charges. Items received as gifts may be exchanged for another item of equal or greater value. Unless the item is damaged, we do not cover any shipping costs.

We are unable to accept any returns for items bought in a retail store or on another website. If this is the case, please refer to their return policy for further information.

A Return Authorization # MUST be obtained before returning any item(s). To receive your RA #, please forward the email receipt you received after your purchase to customerservice@luludharma.com. Once your return package is received by our office, please allow 15 days for your refund to be issued.

For your security, please send merchandise back via a traceable carrier and in a well-padded box or envelope. Lulu Dharma is not responsible for items damaged or lost in transit.

Please make sure the RA# is written clearly on the outside of the package.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you have bought our items on GMA or The View - the below return policy applies:

If your product is damaged our unsatisfactory you have 7 days from receipt to exchange or return your item. Your item(s) will only be accepted for return or exchange in their original packaging. You are responsible for return shipping unless your item was received damaged. Please send an email to: customerservice@luludharma.com for complete return or exchange instructions.

WHOLESALE TERMS

We love our customers and are always happy to share our products with new shops!

  1. Minimum Order Value

For first time customers of Lulu Dharma the minimum order value is $500. All orders are processed through our secure ecomm site. Once customers have reached the $2500 expenditure they can apply for a 30 day net account providing they have completed a credit application form, form can be requested at wholesale@luludharma.com

  1. How to place order
  • Submit your order via our wholesale portal at www.luludharma.com
  • You must be a registered user to view site with wholesale pricing. If you have not yet registered please go to the web site, click on "Wholesale" tab then "Create New Account". Follow the prompts and submit your information.
  1. MSRP

Products or goods purchased from Lulu Dharma shall only be sold at the manufacturer’s suggested retail price (MSRP). In the event the Wholesale Account chooses to place the products or goods for sale at a discount, the Wholesale Account shall not discount the products more than 20% below MSRP. Permission for special sale events beyond the 20% discount by the Wholesale Account must be requested in writing to Lulu Dharma at wholesale@luludharma.com

  1. Wholesale Pricing

All prices are listed in US dollars. Prices are subject to change without notice.

  1. Returns

Returns must be made in writing directly to Lulu Dharma within 7 days of delivery date quoting invoice number and reasons at wholesale@luludharma.com  No returns are acceptable without Lulu Dharma’s prior approval and delivery instructions for transport. Shipping will be charged. A store credit refund will be issued for full value of purchase.

  1. Payments

Lulu Dharma accepts credit card (MasterCard, Visa, Discover, and American Express) and wire transfer payments.

  1. Shipping

Shipping is not included in the cost of goods. If you would like to use your own shippng account please contact us @ wholesale@luludharma.com 

  1. Damages and Defects

Please inspect all shipments immediately upon arrival. Please contact Lulu Dharma at wholesale@luludharma.com  within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

  1. Delivery Window

Please allow 5-10 business days for shipping from the time of your order was confirmed and paid.  Larger orders may require more time.